Withdrawal convention

Withdrawal convention

You entitled to withdraw from the present convention within 14 days without giving any explanation. The withdrawal deadline expires 14 days after the day you acquired, or a third party different other than the carrier and indicated by you acquired physical possession of the goods. In order to exercise your withdrawal right, you must inform us (Contact Us) . for your decision to withdraw from the present convention with an unequivocal statement (e.g. letter sent by post, fax or e-mail). You can use the attached model withdrawal form, but is not obligatory. Also, through our website you can fill in and submit online the model withdrawal form or any other unequivocal statement. If you use this option, we will transmit you without delay on a stable medium (e.g. e-mail) a confirmation receipt of your withdrawal. In order to meet the withdrawal deadline, you just have to send your statement on exercising the right of withdrawal before the deadline of withdrawal has expired.   Results of withdrawal If you withdraw from the present convention, we will send you back all the money we receive from you, including the delivery costs (except for the additional costs resulting from your choice to use delivery method other than the least expensive delivery standard method we offer) without undue delay and in any event within 14 days from the day we will be informed about your choice to withdraw from the present convention. We will carry out this refund using bank transfer. In any case, you will not be charged for refund. We may withhold the refund until we receive our goods back or until you have supplied evidence that you have sent the goods back, whichever comes first. You are entitled to send the goods back or deliver them to us without undue delay and in any event in 14 days from the day you mentioned that you withdraw from the present convention. The deadline is met if you send back the goods before the expiry of the 14-day-period. You will be charged the direct cost of returning the goods. You are liable only for any diminished value of the goods resulting from the way you used to define the nature, the characteristics and the function of the goods and it was not necessary.

Withdrawal form

(fill in and return the present form only if you wish to withdraw from the convention)

I hereby report (*) with this present that I withdraw (*) from my/our conventions purchasing the following goods (*)/ provision of the following service

Which was the order id(*)

Consumer(s) Name(*)

Consumer(s) Address(*)

Consumer(s) signature(only if the present form is notified on paper)


Additional information

Withdrawal form

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